Returns

For the launch policy, unused and unopened kits may be requested for return within 30 days of confirmed delivery. Contact hello@buildacharm.com before sending anything back so the correct return instructions can be issued.

Unless an order arrived damaged, defective, or incorrect, the customer is responsible for return postage and original shipping charges are not refundable. Items that have been assembled, used, or are missing components may not qualify for a standard return.

Damaged, incomplete, or incorrect orders should be reported promptly with clear photos of the package and contents so the issue can be reviewed.